What Does a Property Management Company Do?

What Does a Property Management Company Do?

If you are reading this blog post, you are probably contemplating whether or not to rent your property out for the first time. Or, you have run into a massive problem with a tenant, and you are looking for someone else to take the reins. 

Well, a Property Management Company is the best place to start, and doing your research before hiring someone is incredibly important. Most homeowners believe that a Real Estate Agent might be the best fit as a property manager, however they are almost always the worst option someone can choose. Professional Property Management companies are equipped with resources that no one else has, and they provide a massive advantage to those looking to make the most money with their rental home. 

Defining Property Management 

Property management is a complex field that encompasses a wide range of responsibilities aimed at maximizing the value of real estate investments and ensuring the smooth operation of rental properties. A property management company serves as the intermediary between property owners (landlords) and tenants, handling various tasks and duties on behalf of the property owner.

The Benefits of a Property Management Company

Property Management companies offer numerous benefits to property owners, ranging from hassle-free property maintenance to maximizing rental income. Here are some key advantages of partnering with a property management company:

  • Efficient Tenant Screening: Property management companies conduct thorough background checks, credit evaluations, and rental history verifications to ensure that tenants are reliable and financially stable. By screening tenants rigorously, property management companies help minimize the risk of rent defaults, property damage, and eviction proceedings.

  • Effective Rent Collection: Property management companies handle the process of collecting rent from tenants, enforcing payment deadlines, and addressing late payments or non-payments promptly. By ensuring timely rent collection, property management companies help maintain consistent cash flow for property owners and minimize financial disruptions.

  • Professional Property Maintenance: Property management companies oversee all aspects of property maintenance and repairs, ensuring that rental properties are well-maintained and in optimal condition. From routine upkeep to emergency repairs, property management companies coordinate maintenance tasks efficiently, preserving the property's value and enhancing tenant satisfaction.

  • Legal Compliance and Risk Management: Property management companies stay up-to-date with local, state, and federal laws governing rental properties, ensuring compliance with regulations related to fair housing, landlord-tenant rights, and property safety standards. By adhering to legal requirements and mitigating risks, property management companies help protect property owners from potential liabilities and disputes.

  • 24/7 Emergency Support: Property management companies provide round-the-clock support for tenants, addressing emergency maintenance issues and ensuring tenant safety and security. By offering timely assistance and resolving emergencies promptly, property management companies help maintain tenant satisfaction and reduce property-related incidents.

  • Streamlined Communication: Property management companies serve as the primary point of contact for tenants, handling inquiries, concerns, and maintenance requests on behalf of property owners. By providing efficient communication channels and responsive customer service, property management companies enhance tenant relations and minimize owner involvement in day-to-day property management tasks.

  • Maximized Rental Income: By optimizing rental rates, minimizing vacancies, and reducing tenant turnover rates, property management companies help property owners maximize their rental income potential. Additionally, property management companies may identify opportunities for rental property expansion or renovation to further enhance rental income and property value.

The Risks of a Property Management Company

While property management companies offer numerous benefits, it's essential for property owners to be aware of the potential risks associated with hiring a property management company. Here are some key risks to consider:

  • Poor Communication: Communication breakdowns between property owners and property management companies can result in misunderstandings, delayed responses to tenant issues, and dissatisfaction among tenants. Property owners should establish clear communication channels and expectations with their property management company to mitigate this risk.

  • Negligent Maintenance: Property management companies are responsible for overseeing property maintenance and repairs. If maintenance tasks are neglected or deferred, it can lead to deteriorating property conditions, tenant complaints, and decreased property value. Property owners should regularly inspect their properties and ensure that their property management company is fulfilling its maintenance obligations.

  • Financial Mismanagement: Property management companies handle rent collection, financial reporting, and budgeting on behalf of property owners. If a property management company engages in financial mismanagement, such as mishandling rental funds or failing to provide accurate financial records, it can result in financial losses for property owners. Property owners should monitor their property management company's financial practices closely and seek transparency in financial transactions.

  • Staff Turnover and Inexperience: High staff turnover or inexperienced staff members within a property management company can lead to inefficiencies, errors, and inconsistencies in property management services. Property owners should inquire about the qualifications and experience of the staff members assigned to manage their properties and ensure that their property management company maintains stable and competent personnel.

How to Choose the Right Property Management Company

Selecting the right property management company is crucial for ensuring the success and profitability of your rental property investment. Here are some essential steps to consider when choosing a property management company:

  • Research and Due Diligence: Conduct thorough research on property management companies in your area. Seek recommendations from fellow property owners, real estate agents, and online reviews. Verify the company's credentials, licenses, and certifications, and ensure they have a good reputation in the industry.

  • Experience and Expertise: Look for a property management company with extensive experience and expertise in managing properties similar to yours. Inquire about the types of properties they specialize in, their track record of success, and their knowledge of the local rental market.

  • Services Offered: Evaluate the range of services offered by the property management company. Ensure that they provide comprehensive property management services, including tenant screening, rent collection, property maintenance, and legal compliance. Determine if their services align with your specific needs and requirements as a property owner.

  • Communication and Transparency: Communication is key to a successful partnership with a property management company. Look for a company that maintains open and transparent communication channels, provides regular communication about work orders, maintenance, and the overall news of your property.


Choosing the right property management company is a critical decision that can significantly impact the success of your rental property investment. By conducting thorough research, evaluating experience and expertise, considering services offered, prioritizing communication and transparency, and assessing fees and contracts, property owners can make informed decisions and find the perfect partner to manage their properties.

Remember, the role of a property management company is to alleviate the burdens of property ownership while maximizing rental income and property value. With the right property management company by your side, you can enjoy the benefits of passive income and real estate investment without the stress and hassle of day-to-day management.

If you're ready to take the next step in your property management journey, and you have a rental home in the Riverside area, we encourage you to reach out to us here. PMI Riverside would be more than happy to help with your property management needs.